By purchasing from our website, you agree to our terms of service as listed below.

Returns Policy 

For merchandise purchased on sale (including purchases using a discount code) no exchange, refund or credit refund is offered for change of mind.

Digital Download artwork cannot be refunded.

For items purchased on sale – no return/credit note is offered. Please note, items that are purchased with a discount code, are treated as sale items and are not able to be returned or refunded. Of course, if your item is faulty, please see below.

If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. This is governed by Australian consumer law.

Incorrect item or size received

Even though all care is taken on packing, sometimes errors are made.

We want to resolve this as quickly as possible. Please email admin@guidedogstas.com.au with your order number.

Please assure you make contact with Guide Dogs Tasmania within 14 days of receiving the incorrect good/s.

Shipping and delivery

We aim to get your goodies in the post and on your doorstep as soon as possible. Orders are dispatched from our office on Tuesday and Thursday, and shipped via AusPost.

• Guide Dogs Tasmania is in no way responsible for any delays in shipping.
• Guide Dogs Tasmania takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
• Guide Dogs Tasmania is not responsible or liable for parcels that have been marked delivered, but are missing.

Australia Domestic Postage

Standard Shipping is $9 per order for Standard shipping for approx. delivery of 5-14 business days.

Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events beyond the control of Guide Dogs Tasmania.

Product disclaimer 

Guide Dogs Tasmania attempts to display all of our products and colours as accurately as possible. All styles, and colours are represented as best as we can. Size measurements given are all approximate and may be delivered within a commercial tolerance.

Guide Dogs Tasmania cannot guarantee that the colours represented or shown on the website exactly matches the actual product. Differences in monitors and the device you use to view the website may result in subtle differences in colour and textures.

Discount Codes

Only one discount code may be used per order.  Discount codes do not apply on sale items.

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you.

Guide Dogs Tasmania actively seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain your privacy.

For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: www.privacy.gov.au

Copyright

Copyright and Intellectual Property of this website are owned by Guide Dogs Tasmania. All trademarks, service marks and photography are the property of Guide Dogs Tasmania.  No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs and social  media pages as long as credit is given to Guide Dogs Tasmania with a link to our page or website.

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Guide Dogs Tasmania is owned and operated by EverAbility Group Ltd

ABN: 11 157 291 960